Support

Frequently Asked Questions

How Do I Make a Warranty Claim?
Wireless Camera Equipment F.A.Q.
Wired Camera Equipment F.A.Q.
Body Worn Camera Equipment F.A.Q.
Video Splitters & Processors F.A.Q.
Security VCR's & DVR's F.A.Q.
Monitors F.A.Q.

Returns and Refunds:

We put our customers first! If you are not completely satisfied with your purchase, please forward request to support@canvidcam.com within 15 days of receipt of shipment for an exchange or credit to obtain an RMA number.* Returned/exchanged merchandise shipped back to CanVidCam.com will not be accepted without a Returned Merchandise Authorization ( RMA ) number. All product exchanges may be subject to a restocking fee of 15 percent. Returns for Credit totaling greater than $1,500 shall be subject to a 20% restocking fee. Credit card purchases are subject to an additional 5 percent restocking fee. Shipping charges and custom or special orders are non-refundable. All packages shipped back to CanVidCam.com must be in original condition, contain all original packaging materials, shall be shipped insured, and must clearly display given RMA number on the exterior of the packaging. If returned merchandise is found to be damaged, tampered with, or otherwise not in a resalable condition, package shall be returned to purchaser at additional expense. **

* Due to the nature of the equipment purchased, all sales of any covert, hidden, or "nanny watch" type camera, or any other camera that is sold with a pinhole lens, are considered final and shall not be returned for a Credit. However, these cameras may be exchanged within 7 days of receipt of the original shipment, and at CanVidCam.com's discretion, for any other camera of equal value, or the purchase amount may be credited towards an upgrade of any other system of greater value. Exchanged items shall not be returned or re-exchanged for another item.

**RMA numbers will expire 30 days from date of issue

Warranty:

Unless specifically specified, all equipment is warranted against manufacturing defects. Length of warranty varies depending upon make and model. All product warranty lengths are stated on product sheets, our catalog, or on our Internet catalog. Defects caused by misuse, abuse, negligence, accidents, modifications, tampering, and unauthorized repairs are not covered by warranty. When a Vendor Warranty Program exists, Warranty information will be E-Mailed to you for Warranty Service directly with the product vendor.  When a Vendor Warranty Program does not exist, CanVidCam.com, will at it's discretion, repair or replace the product(s) without charge.

Warranty Repair Procedure:

Please note that all equipment returned to CanVidCam.com for warranty repair must first receive an RMA number. RMA numbers may only be obtained via our convenient online Service/Specs RMA Request Interface.

Due to strict security protocol, please note that your RMA number must be clearly displayed on the exterior packaging of the returned equipment or the returned package will be refused at our loading dock. To ensure speedy processing, please address returned package to Warranty Repair Department, CVCMobile, 488 Kensington St, Winnipeg MB, R3J 1J7 unless otherwise directed by the Vendor Warranty Program information.  CanVidCam.com shall not be responsible for shipping charges or for lost packages. For this reason, we recommend that all returned packages be sent "Insured Freight." As we pride ourselves for providing the best tech support in the industry, CanVidCam.com is pleased to boast a 2 to 3 day turn around time on most all equipment returned for repair. Perhaps even more impressive is that we ship the repaired or replaced equipment back to to the customer using Express service at our expense * (Charges may be applied to customers outside the Canada.).

* CanVidCam.com reserves the right to assess a minimum half hour service fee of $25, plus $25 every half hour thereafter, for the testing of any equipment returned for warranty repair, that is found to be faulty due to customer misuse, abuse, negligence, accidents, modifications, tampering, unauthorized repair, or if the tested equipment is found to be in perfect working order . In this event, the service fee may automatically be charged to the customer's credit card in addition to any shipping and handling fees that may be incurred for return shipment.

Wireless Camera Systems - Frequently Asked Questions

What is a wireless camera?
A wireless camera has a built-in transmitter that sends video signals to a receiver that can be connected to a TV, VCR or other equipment. No wires are necessary between the camera/transmitter and the receiver.

What is included in a wireless camera system?
Our standard system with 700' LOS (line of site) range includes a variety of features:

• Your choice of high-resolution black & white or color camera with built-in 4-channel 2.4 GHz transmitter
• 4-channel 2.4 GHz stereo receiver with 3db omni-directional antenna
• (2) 12vdc power supplies
• 6' video cable with RCA connectors
• 1-year parts and labor warranty

How do wireless cameras record?
In a wireless system, the camera/transmitter sends the signal to the receiver. The signal penetrates walls and other objects before the receiver captures it and connects to a VCR for recording. You can use any VCR for recording and can record up to 8 hours of video on a normal tape.

How far can video be transmitted?
The ranges given in our specifications are rated LOS (line of site), which refers to the distance between the transmitter and receiver with no obstructions between them. The standard system offers 700 feet LOS, while other systems can reach as far as 10 miles LOS.

What is the penetration ability of the signal through walls/ceilings/objects?
Our standard 700 feet LOS (line of site) system can typically penetrate 6-8 interior walls with ranges up to 400 feet and is designed to work comfortably in a 5500 square foot home or office. The signal penetrates most solid objects, including glass, plastic, wood, fiberglass and some metals. The denser a material, the more the signal is weakened.

How do I get the best range when using wireless video?
Place the camera/transmitter where there are the fewest obstructions between it and the receiver.

• Place the receiver higher than the camera/transmitter.
• Try making adjustments to the locations of the camera/transmitter and receiver. Moving the location in any direction by only a few feet will often improve the reception.

How many wireless cameras can be used at the same time?
All of our systems are capable of operating up to 4 cameras simultaneously on different channels.

Can wireless cameras be used with wired cameras?
Yes. You can use wireless cameras in any security system that uses wired cameras. For example, you could use 12 wired and 4 wireless cameras together and record them all on a single VCR with a 16-channel quad splitter.

Can a wired camera be converted to a wireless system?
Yes. We offer separate transmitters and receivers that are designed to connect easily to any video camera so you can get rid of the wires in your current system.

Can a system run on battery power?
Yes. We offer 2 different sizes of rechargeable battery packs and chargers that can power our wireless cameras. They supply power to a typical wireless camera for 4-8 hours before they need recharging.

What other equipment do I need?
Our wireless video camera systems come complete with everything you need to send and receive the video signal. To view the live signal, just hook the receiver to any TV. To record the live signal, connect the receiver to a VCR.

What other equipment can I use?
Our wireless camera systems are compatible with most TVs and VCRs. Or, connect them to time lapse VCRs that can record for days, weeks or even a whole month on a single tape, or to security grade monitors that are capable of displaying the high resolution images the cameras deliver.
The standard RCA video outputs let you connect the system to a host of other equipment to enhance your system's performance:

• Quad splitters
• Video motion detectors
• PVPON live Internet video system
• Computers with video inputs

Wired Cameras - Frequently Asked Questions

Should I use wireless or wired camera system?

• Wired cameras are optimal for permanent installation of security cameras. Great care should be taken to determine the positioning of the camera because moving its location can be very difficult.
  
• Wireless cameras can be used for either permanent or temporary installations. You can move the camera easily to a different location when needed without the need to run wires between the camera and recorder.

Can wireless cameras be used with wired cameras?
Yes. Wireless cameras can be used in any security system that uses wired cameras. For example, you could use 12 wired and 4 wireless cameras together and record them all on a single VCR with a 16 channel quad splitter.

Can a wired camera be converted to a wireless system?
Yes. We offer separate transmitters and receivers that are designed to connect easily to any video camera so you can get rid of the wires in your current system.

Can a system run on battery power?
Yes. We offer 2 different sizes of rechargeable battery packs and chargers that can power our wireless cameras. They supply power to a typical wireless camera for 4-8 hours before they need recharging.

What other equipment do I need?
Our video camera systems come complete with everything you need to send the video and signal. To view the live signal, just hook the camera to any TV. To record the live signal, connect the camera to any VCR.

What other equipment can I use?
Our wired camera systems are compatible with most TVs and VCRs. Or, connect them to time lapse VCRs that can record for days, weeks or even months on a single tape, or to security grade monitors that are capable of displaying the high resolution images the cameras deliver.
The standard RCA video outputs let you connect the system to a host of other equipment to enhance your system's performance:

• Quad splitters
• Video motion detectors
• PVPON live Internet video system
• Computers with video inputs

Body-Worn Camera Systems - Frequently Asked Questions

Body-worn wireless vs. wired systems

Although we favor using wireed video systems in most cases however, for body-worn systems we highly recommend using our wireless systems for best results.

What's included in a wired body-worn camera system?
Our standard system includes the following:

• Your choice of high resolution black & white or color camera
• Rechargeable battery and charger.
• 6' video cable with RCA connectors
• 1-year parts and labor warranty

Can a system run on battery power?

Yes. We offer 2 different sizes of rechargeable battery packs and chargers that can power our wireless cameras. They supply power to a typical wireless camera for 4-8 hours before they need recharging.

What other equipment do I need?

Our wired camera systems are compatible with most TVs and VCRs. Or, connect them to time lapse VCRs that can record for days, weeks or even a whole month on a single tape, or to security grade monitors that are capable of displaying the high resolution images the cameras deliver.

The standard RCA video outputs let you connect the system to a host of other equipment to enhance your system's performance:

Quad Video Splitters and Processors - Frequently Asked Questions

What is a video splitter?
Video splitters (sometimes called quads) are devices that let you connect multiple cameras to a single VCR or monitor. During playback, you can watch all the images your cameras recorded at once in a split screen mode.

What is a video processor?
Video processors are similar to video splitters. They also let you connect multiple cameras to a single VCR or monitor. During playback, you can watch all the images your cameras recorded at once, or change to a full screen from any of the cameras. Many processors also feature multiple digital features such as video freeze and zoom, and some include built-in motion detection.

Security Monitors - Frequently Asked Questions

What is the difference between a normal TV and a security monitor?

• On a security monitor, picture quality is much higher than on a normal TV. The enhanced image is especially important for viewing multiple camera images (when using a video splitter).
  
• Security monitors have no TV tuner.

When should you consider using a security monitor?

When you plan to record multiple cameras through a video splitter, use a security monitor for greater detail.
For the highest image quality in your recorded video during playback, security monitors can show details that could never be seen by a TV. Use security monitors for viewing in extreme heat or cold, dusty or otherwise harsh conditions.
Use security monitors when BNC connectors are necessary.